Legal
Last updated: April 2026
ReplyCloud ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
ReplyCloud is operated as a sole trader business based in the United Kingdom. Our contact email is hello@replycloud.co.uk.
When you sign up or use our service, we may collect:
We use your data to:
We do not sell your data to third parties. Ever.
We process your data on the basis of:
You grant us manager-level access to your Google Business Profile by adding our email address. This access is used solely to reply to your reviews. You can remove our access at any time through your Google account settings. We do not access any other part of your Google account.
We retain your personal data for as long as you are a customer and for up to 12 months after your subscription ends, after which it is securely deleted. Billing records may be kept for up to 7 years for legal and accounting purposes.
We use the following trusted third-party services:
Under UK GDPR you have the right to:
To exercise any of these rights, email us at hello@replycloud.co.uk. We will respond within 30 days.
Our website does not use tracking cookies or analytics. We do not use any advertising or third-party tracking technologies.
We take reasonable technical and organisational measures to protect your data. All payment data is handled by Stripe and is never stored on our systems.
If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
We may update this policy from time to time. The latest version will always be available at replycloud.co.uk/privacy. Significant changes will be communicated to customers directly.
For any privacy-related questions: hello@replycloud.co.uk